Company: Consumer Direct Care Network
Position: Program Coordinator
Location: Albuquerque or Rio Rancho, New Mexico
*For consideration of employment, please include a resume.*
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Consumer Direct Care Network is seeking a people-oriented, customer-focused individual to join our team located in our Albuquerque (or Rio Rancho), New Mexico location. The Program Coordinator will be responsible for assisting in the maintenance and coordination of face-to-face intake, referral, and discharge systems to assure client’s needs are appropriately met. This position will coordinate these activities the Albuquerque location and surrounding areas. The Program Coordinator is responsible for helping to provide a cohesive office environment as well as support continuous quality and improvement.
In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. Come join our team and be a part of a rewarding career helping others!
WHAT YOU WILL DO
Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department
Record and deliver messages when appropriate personnel are unavailable
Answer questions about organization and provide callers with address, directions, and other information
Process consumer charts including new intakes, annual reviews, transferred cases, and shared cases
Receive, screen, respond, and complete intake information from inquiries for agency services
Responsible for forwarding necessary information to timesheet auditor and the billing/accounting department
Act as a troubleshooter for inquiry calls or drop in visits regarding general program information or for consumer complaints
Complete assessments for intakes, annual reviews, and change of needs and provides advocacy services in response to referrals and requests from the community
Process employee applications and route payroll information in a timely manner - processing to include completeness of application, follow-up with incomplete application information, logging demographic information in consumer file, complete new hire report, background checks, fingerprinting and Federal checks in a timely manner
Create and maintain health and personnel files
Assist in maintaining and replenishing state required forms as needed
Attend educational meetings, training sessions and other meetings as needed or required by program
Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel
Travel in the surrounding area required
Bachelor’s degree from four-year college or university preferred
2 to 4 years' related experience and/or related experience and/or training; or equivalent combination of education and experience
Bilingual in Spanish preferred but not required
Must be able to successfully pass a back ground screening
Must have reliable vehicle
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel.
Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based in our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
*Benefits may vary depending on employment status*
WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency home care and caregiving, to home health and hospice, to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.