Consumer Direct Care Network

Case Manager / Support Broker

Job Locations US-WI-Madison
Posted Date 5 days ago(2/15/2018 3:03 PM)
# of Openings
Homecare Support


Company: Consumer Direct Care Network

Position: Case Manager/Support Broker

Schedule: Full-time

Location: Madison, WI


*For consideration of employment, please include a resume.* 


See why Consumer Direct is a great place to work by watching our video





Consumer Direct Care Network is seeking a people-oriented Case Manager/Support Broker to work in a dynamic yet fun and collaborative environment. In this important role you will assist individuals with a variety of tasks related to managing their self-directed services. Successful candidates will emphasize their ability to support individuals with disabilities and the elderly, allowing them to remain in their home by promoting prompt, respectful and professional service.

In the Consumer Direct Care Network employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. Come join our team and be a part of a rewarding career helping others!



  • Provide services in a positive, professional, empathetic and client-focused manner
  • Conduct home visits for program enrollment and ongoing monitoring
  • Assist members with monitoring their self-directed budget
  • Complete appropriate and detailed documentation and correspondence for members, including all required forms.
  • Assist members with recruiting, screening, and interviewing potential caregivers
  • Review of caregiver timesheets
  • Effective verbal communication
  • Ensure a positive, collaborative and cohesive team environment
  • Attend educational meetings, training sessions, and other meetings as needed or required by the program.
  • Ensure quality customer service



  • Must meet one of the following educational criteria:
    • Bachelor’s degree with two years’ experience working with individuals with disability or the elderly
  • Case management experience a plus
  • Effective verbal and written communication skills
  • Computer proficient specifically with Outlook and Excel
  • Ability to travel throughout Wisconsin (if using own vehicle must have valid insurance)
  • Must be able to successfully pass a background screening






When you join Consumer Direct Care Network, you are exposed to numerous professional development opportunities during your hands-on, formal training. We welcome your contributions, value your integrity and champion your vision while we collaborate on work that moves us all toward a compassionate community. In our growing organization, we have a long history of helping individuals build their careers in the home care industry. It is truly a place where there is something for everyone. Whether your success is determined by a particular lifestyle you want to support, professional growth, or seeking new and challenging work. Our employees have a direct impact, vision and influence on an expanding nationwide company which has that small company feel. Your success will be greatly rewarded.


Above all, you will experience career satisfaction of working in a culture built on its sense of care for not only the members we support in the community but our greatest asset, our people. That vision of care stems throughout the entire organization from the care we provide to making sure our people are appreciated, supported and employed with a company they can be proud to work and grow with. Caring for others comes naturally at Consumer Direct Care Network. Our deep history of connecting people and championing change has made us strong and resilient. Pride in our diversity and our strength of character build our capacity to care for one another. You benefit from our experience by being immersed in a fun, fulfilling work atmosphere geared toward helping others. We are proud of the longevity and loyalty that our employees show. Their commitment to doing good work is what makes us a leader in the industry.


As a Consumer Direct Care Network team member you will receive:

  • Benefits for all employees
  • Rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Paid Time Off for the things you love to do
  • Holiday and sick time available
  • Retirement planning
  • Professional training to help advance your skills for career development 
  • Job satisfaction knowing you make a difference in the work you do and lives we serve

                                                       *Benefits may vary depending on employment status*





Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. Our services are available in large cities, small towns and remote rural areas in 13 states and the District of Columbia. As a leader in home based health care, we provide a variety of services from traditional in-home care to financial management services for those who self-direct their care and services. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. 


Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!




The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.



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