Consumer Direct Care Network

  • Customer Service Representative

    Job Locations US-TX-Austin
    Posted Date 2 months ago(2/15/2018 12:39 PM)
    # of Openings
  • Overview

    Company: Consumer Direct Care Network

    Position: Customer Service Representative

    Schedule: Full-time (35+ hrs per week)

    Location: Austin, TX


    *For consideration of employment, please include a resume.* 


    See why Consumer Direct is a great place to work by watching our video






    Consumer Direct Care Network is seeking a Customer Service Representative for our Austin, TX based contact center to work in a fast paced environment. In this important role you will handle multiple inbound and outbound phone calls a day.  This position will require you to sit for long periods of time at a computer with a head-set, multi-tasking customer interaction while navigating resources on the computer to solve time submission errors. You will be an informational support specialist handling customer calls regarding time errors.


    As a Customer Service Representative you will also enjoy a coaching aspect of the position to make outbound calls and help train other Consumer Direct employees and members on how to correctly submit their time sheets for timely and accurate payroll. Successful candidates will be able to determine the wants, interests, and needs of each customer to identify the best solution with the intent of providing an outstanding and personalized customer service experience.


    In the Consumer Direct Care Network employees are committed, dependable, professional and accountable.  We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. Come join our team and be a part of a rewarding career helping others! 


    Our ideal candidate will possess these qualities:


    • Results oriented individual that can meet or exceed performance standards based on achieving a monthly goal set by the supervisor.

    • Team player with the ability to work in teams consisting of 5-10 teammates.  Open and receptive to coaching and feedback from peers or supervisor.

    • Managing multiple tasks such as strong active listening while typing and conversing with the customer in addition to operating multiple computer software applications searching for resources tailored to help the individual needs.

    • Ability to interact with distressed customers to provide information and solutions based on written procedure, guidelines and resource tools in response to customer’s inquiries about products and services resolve service complaints and effectively facilitate success in conflict.

    • Provide a positive, professional, empathetic and customer-focused manner




    • 6mo-1yr direct customer service experience
    • Bilingual in Spanish preferred
    • Must have a High School Diploma or GED
    • Must be able to successfully pass a background screening






    When you join Consumer Direct Care Network, you are exposed to numerous professional development opportunities during your hands-on, formal training. We welcome your contributions, value your integrity and champion your vision while we collaborate on work that moves us all toward a compassionate community. In our growing organization, we have a long history of helping individuals build their careers in the home care industry. It is truly a place where there is something for everyone. Whether your success is determined by a particular lifestyle you want to support, professional growth, or seeking new and challenging work. Our employees have a direct impact, vision and influence on an expanding nationwide company which has that small company feel. Your success will be greatly rewarded.


    Above all, you will experience career satisfaction of working in a culture built on its sense of care for not only the members we support in the community but our greatest asset, our people. That vision of care stems throughout the entire organization from the care we provide to making sure our people are appreciated, supported and employed with a company they can be proud to work and grow with. Caring for others comes naturally at Consumer Direct Care Network. Our deep history of connecting people and championing change has made us strong and resilient. Pride in our diversity and our strength of character build our capacity to care for one another. You benefit from our experience by being immersed in a fun, fulfilling work atmosphere geared toward helping others. We are proud of the longevity and loyalty that our employees show. Their commitment to doing good work is what makes us a leader in the industry.


    As a Consumer Direct Care Network team member you will receive:

    • Benefits for all employees
    • Rewarding career helping others
    • Fun and engaging work environment built on team unity
    • Paid Time Off for the things you love to do
    • Holiday and sick time available
    • Retirement planning
    • Professional training to help advance your skills for career development 
    • Job satisfaction knowing you make a difference in the work you do and lives we serve

                             *Benefits may vary depending on employment status*





    Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency home care and caregiving, to home health and hospice, to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. 


    Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!




    The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.



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