Consumer Direct Care Network

Customer Service Representative

4 weeks ago
# of Openings
Customer Service/Support


Company: Consumer Direct Management Solutions

Position: Customer Service Representative

Schedule: Full-time

Location: Missoula, MT



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Consumer Direct Care Network is seeking a Customer Service Representative for our Customer Service Center to work in a fast paced environment located in our Missoula, MT office. In this important role you will handle approximately 20-40 inbound and outbound phone calls a day. This position will require you to sit for long periods of time at a computer with a head-set multi-tasking customer interaction while navigating resources on the computer to solve customer inquiries. You will be an informational support specialist handling customer calls regarding healthcare service issues, company website questions and payroll.


As a Customer Service Representative you will also enjoy a coaching aspect to make outbound calls and help train other Consumer Direct employees and members on how to fill out time sheets, use the web portal, or to obtain missing information on member packets. Successful candidates will be able to determine the wants, interests, and needs of each customer to identify the best solution with the intent of providing an outstanding and personalized customer service experience.


In the Consumer Direct Care Network employees are committed, dependable, professional and accountable.  We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. Come join our team and be a part of a rewarding career helping others! 


Our ideal candidate will possess these qualities:


  • Results oriented individual that can meet or exceed performance standards based on achieving a monthly goal set by the supervisor.
  • Team player with the ability to work in teams consisting of 5-10 teammates, are open and receptive to coaching and feedback from peers or leadership.
  • Managing multiple tasks such as strong active listening while typing and conversing with the customer in addition to operating multiple computer software applications searching for resources tailored to help the individual needs.
  • Ability to interact with distressed customers to provide information and solutions based on written procedure, guidelines and resource tools in response to customer’s inquiries about products and services, resolve service complaints and effectively facilitate success in conflict.
  • Provide a positive, professional, empathetic and customer-focused manner




  • 6mo-1yr direct customer service experience
  • Bilingual in Spanish encouraged but not required
  • Must have a High School Diploma or GED
  • Must be able to successfully pass a background screening




When you join the Consumer Direct Care Network, there are many opportunities for professional development during your hands-on, formal training. In our growing organization, we have a long history of helping individuals build their careers in the field of in-home personal care. Whether your success is measured by a lifestyle you want to support, or you are seeking challenging professional growth, your work with Consumer Direct will provide opportunities to make a direct impact on an expanding national company that maintains a small company feel. We welcome your contributions, value your integrity and champion your vision while we collaborate on work that moves us all toward a more compassionate community.


Caring for others comes naturally at Consumer Direct Care Network. Our deep history of connecting people and championing change has made us strong and resilient. Pride in our diversity and our strength of character builds our capacity to care for one another. You benefit from our experience by being immersed in a rewarding, fulfilling work atmosphere geared toward helping others. We are proud of our employees’ loyalty and longevity. Their commitment to doing good work is what makes us a leader in our industry.


Advantages to working for the Consumer Direct Care Network team include:

  • Benefits for full-time and part-time employees
  • Rewarding career helping others
  • Job satisfaction knowing you make a difference in the work you do and the people we serve
  • Fun and engaging work environment built on team unity
  • Paid Time Off , holiday and sick time available
  • Retirement planning
  • Professional training to help advance your skills for career development 


Your opportunities within our network are endless. It’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!




The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.


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